Whenever I discuss digital marketing with potential clients I always ask the question, â€śWhat sort of offline marketing are you doing?â€ť I ask this because it gives me a gauge of what direction the conversation will take. A lot of people assume that if you just do digital marketing youâ€™ll see significant changes and you can scrap offline marketing all together. This only happens as an exception, not the norm.
Thereâ€™s no doubt about it, we live in a digital world. Game consoles are wireless, mobile phones are becoming mini computers, laptops are becoming smaller & lighter (hello iPad), and EVERYBODY is on some sort of email list. Having said that, we need to understand that we still watch TV, we still read books & magazines. We still drive or ride in cars, listen to the radio, look at outdoor advertising, and actually walk into buildings. The ratio of online/offline interaction may vary but we co-exist in both worlds.
Digital marketing at this point is the hot topic button of business meetings. Everybody wants to be on You Tube, Twitter, and Facebook. Itâ€™s great that people want to finally incorporate these digital tools into the marketing plan but they have to understand that radio, TV, and print still have a role in how successful their efforts will be.
One of my projects, The Mixtape Comedy Show (Full disclosure: Iâ€™m a partner), recently saw the success of how a strategic online and offline marketing plan can impact a brand. Ever since we created the Facebook page, weâ€™ve increased fans at the rate of 15% per month. We only marketed ourselves online through Twitter, You Tube, and email marketing. In March of 2010, we incorporated two syndicated radio interviews into our mix and saw our fan page grow by 46%! Thatâ€™s three times the rate of previous growth. All we did was have Anthony, one of our co-hosts, mention the show and the Facebook page several times during the interviews. The dramatic increase was a direct correlation to these two radio interviews.
To really be successful utilizing digital tools you have to make sure the offline efforts coincide with what youâ€™re doing online. What good does creating a Facebook page, that offers discounts or information, do for the brand when people donâ€™t even know you have a page? Sure you can advertise online and suggest the page to friends but think about how much more these tactics would help if you actually promoted the page within your store? Took out a print, radio, or TV ad? The ad should always mention the page, its address and why people should visit your page. You will see significant results immediately.
If youâ€™re a brand, you spend a lot of time talking to potential fans/clients. You can mention your website or fan page in any conversation when discussing your business. You have a captive audience whether they are reading an article, listening to an interview, or watching a performance. They are listening to what you have to say. Online you can still reach that audience but odds are they have other banners, emails, IMs, & other push notifications to distract them. Your competition for their attention becomes that much greater.
Give your audience a reason to visit you online. Give them a sense of purpose, even if itâ€™s as small as clicking the â€ślikeâ€ť button. Once they come to your website or page itâ€™s up to you on how you want to continue captivating them.